Introducing our first ever Advent Calendar!
We are so excited to be partnering with Scrumptiouspurl on this project. We've come together to create the perfect Advent kit, which can be knit up either ahead of time or throughout the month of December.
In this kit you will receive:
-24 balls of different surprise colourways (Stripe Me Up Base - Fingering Weight)
-24 wooden markers for the socks
-Pattern for the socks
-Mini Bucket bag in Crimson Red
What does it mean when an item is on pre-order?
Some of our products are handmade in small batches, therefore we don’t always have them in stock. When an item is on pre-order, it means that the next batch hasn’t yet completed production, so it will take longer for us to ship it to you. When you purchase a pre-order item, you reserve it in the next batch and guarantee that you will receive it. If you wait until the item becomes available, you may miss out and have to wait until the next batch is ready.
How long will it take for my pre-order item to ship?
You can see the date that the item will be shipped on the pre-order item product page as well as below the product name in your shopping cart. That is the latest date that the item will ship, we will notify you if it becomes available sooner.
How can I tell if my pre-order item has been shipped?
If you log in to your T&M account (or create an account with the same e-mail address used to make the purchase) and navigate to your Orders page, you will see the status of each item in the order. Once the status is showing Fulfilled, it means the item has shipped. You will also receive e-mail notification to your account e-mail address.
What if I buy both pre-order and regular items at the same time?
You will pay for all the items when you place the order and we will ship all the items together on the pre-order ship date or once it becomes available. If you’d prefer not to wait, please place separate orders for regular and pre-order items.
If you’ve already placed a combined order and would like to request that your items ship sooner, please e-mail us at firstname.lastname@example.org and we will send you a separate invoice for the pre-order item shipping costs.
How can a pre-order item be sold out?
Since pre-order products are handmade in small batches, this means that we’ve sold out all the items in the upcoming batch. Once we have secured the next batch shipping date, we will open the item for pre-order again. Subscribe to our mailing list to be notified of product releases.
Shipping & Delivery
Shipping times to USA & Canada are 3-14 business days, with priority options also available.
Please note that delivery times may be prolonged due to COVID-19, as postal services have been under great strain with immense volumes and stringent safety protocols.
We ship worldwide from Quebec, Canada via Canada Post & UPS. All available shipping options will be displayed at checkout.
We offer free shipping on all US & Canadian orders over $250.00 CAD as well as a flat $15.00 CAD ($20.00 CAD for parcels over 1kg) rate as a more affordable option for Canadian customers living in remote locations.
The free shipping minimum for international orders is $450.00 CAD
|Canada||$10.00 CAD-$20.00 CAD via Canada Post|
$13.00 CAD-$23.00 CAD via UPS or Canada Post + USPS
|International||See shipping calculator in cart|
USA customers please be advised that UPS doesn't deliver to P.O. Boxes. Kindly select one of the other shipping options if shipping to a P.O. Box. If you select UPS, we will route your shipment via Canada Post + USPS basic option, which takes 2-4 weeks to arrive.
Returns & Exchanges
Our #1 priority is for you to have a great experience with us, no matter what. If you're not happy with your order, we will gladly accept returns or exchanges within 45 days of your order date. Kindly note that all Seconds items are final sale. Please see our FAQ's for details.
Taxes & Fees
As we are a Canadian company, we are required to collect tax on all items sold through our store as per applicable tax laws in Canada depending on your location:
- 5% (GST) in Alberta, British Columbia, Manitoba, Northwest Territories, Nunavut, Quebec, Saskatchewan, and Yukon
- 13% (HST) in Ontario
- 15% (HST) in New Brunswick, Newfoundland and Labrador, Nova Scotia, and Prince Edward Island
No tax is collected from US/International customers. EU/UK customers can expect to be charged 20% VAT of your order total by local customs.