I purchased a cuff of your's from Koigu of Canada. It has holes and the snap, but it doesn't seem to function but for the smallest of ways to close it (like maybe useful only for a cobweb lace shawl). The holes are NOT able to be used at all to adjust the size, because it doesn't allow any kind of closure using any of the holes (leather is too thick, or snap is too short to connect). I was hoping to come to your website and find some directions. Thank you for taking the time to read and reply when you have a chance.
--Joan :). jmschwandt@gmail.com

Question

I purchased a cuff of your's from Koigu of Canada. It has holes and the snap, but it doesn't seem to function but for the smallest of ways to close it (like maybe useful only for a cobweb lace shawl). The holes are NOT able to be used at all to adjust the size, because it doesn't allow any kind of closure using any of the holes (leather is too thick, or snap is too short to connect). I was hoping to come to your website and find some directions. Thank you for taking the time to read and reply when you have a chance.
--Joan :). jmschwandt@gmail.com

Accepted Answer

Hi Joan,

Thank you so much for reaching out and for explaining this so clearly, Joan — I’m really glad you contacted us.

It sounds like you may have received the Colorwork [https://www.threadandmaple.com/products/colorwork-companion?_pos=1&_sid=6c2bf0729&_ss=r] instead of the Shawl Cuff.

If you’d like, please feel free to reach out to us at support@threadandmaple.com, and we’ll be happy to help look into this with you and figure out the best next step.

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