Delivery & Returns
Shipping & Delivery
Shipping times to USA & Canada are 3-14 business days, with priority options also available.
Please note that delivery times may be prolonged due to COVID-19, as postal services have been under great strain with immense volumes and stringent safety protocols.
We ship worldwide from Quebec, Canada via Canada Post & UPS. All available shipping options will be displayed at checkout.
We offer free shipping on all US & Canadian orders over $250.00 CAD as well as a flat $15.00 CAD ($20.00 CAD for parcels over 1kg) rate as a more affordable option for Canadian customers living in remote locations.
The free shipping minimum for international orders is $450.00 CAD
|Canada||$10.00 CAD-$20.00 CAD via Canada Post|
$13.00 CAD-$23.00 CAD via UPS or Canada Post + USPS
|International||See shipping calculator in cart|
USA customers please be advised that UPS doesn't deliver to P.O. Boxes. Kindly select one of the other shipping options if shipping to a P.O. Box. If you select UPS, we will route your shipment via Canada Post + USPS basic option, which takes 2-4 weeks to arrive.
Returns & Exchanges
Our #1 priority is for you to have a great experience with us, no matter what. If you're not happy with your order, we will gladly accept returns or exchanges within 45 days of your order date. Please note that you are responsible for return shipping costs as well as the shipping costs of your original purchase, unless we made a mistake with your order or the item is being returned is defective. Kindly note that all Seconds items are final sale. Please see our Returns Policy & FAQ's for details.
Taxes & Fees
As we are a Canadian company, we are required to collect tax on all items sold through our store as per applicable tax laws in Canada depending on your location:
- 5% (GST) in Alberta, British Columbia, Manitoba, Northwest Territories, Nunavut, Quebec, Saskatchewan, and Yukon
- 13% (HST) in Ontario
- 15% (HST) in New Brunswick, Newfoundland and Labrador, Nova Scotia, and Prince Edward Island
No tax is collected from US/International customers. EU/UK customers can expect to be charged 20% VAT of your order total by local customs.