As you may have heard, Canada Post has gone on strike. Unfortunately, this came without notice from the union, leaving parcels already in transit at risk of delays or being stuck in limbo. Like many small businesses, we find it disheartening to once again be at the mercy of large institutions that don’t seem to recognize how disruptive this is for independent makers and their customers.

Our New Shipping Plan

We’ve acted quickly to minimize the impact on you. Starting immediately:

• U.S. Orders: We’ve switched to ChitChats / USPS. These shipments are still DDP (Delivered Duty Paid)—which means we continue to prepay all duties on your behalf. ChitChats trucks are crossing the border, and parcels are moving smoothly with confirmed deliveries.
• Canadian Orders: We’ll be shipping domestically with FedEx.

⚠️ Note: No carrier other than Canada Post can deliver to PO Boxes. PO Box deliveries cannot be fulfilled during this strike.

You can continue to shop with confidence knowing that your orders will reach you, even if it takes us a bit more juggling behind the scenes.

What About Shipments Already in Transit?

For any shipments already handed over to Canada Post or currently within their network, delivery timelines are uncertain during the strike. We will continue to monitor developments and share updates as they become available.

If you have time-sensitive orders en route, please reach out to us at support@threadandmaple.com.

Looking Ahead: Our New U.S. 3PL

We’re also excited to share that our first inventory shipment to our new 3PL in Champlain, NY is scheduled for next week! Once their shipping team is trained up (and we make sure they’re not eating all your maple candies 🍁😉), we hope to begin shipping directly within the U.S. via USPS by mid to late October. A big milestone for us!

Mini Binder Launch

We had planned to launch our new Mini Binder this Saturday (after delaying it from the original launch last month due to the tariff situation). However, with only two staff members able to drive parcels to the ChitChats location, we don’t want to overwhelm them during this transition.

For that reason, we’ll be delaying the Mini Binder launch once more :( We will see how we manage with ChitChats drop-offs and keep you posted on timing. You can take a sneak peek at our newest binder family member here.

Instead, we’re running a fun giveaway on Instagram this weekend to keep the excitement going while we adjust. We hope you’ll join in!

Thank You for Your Patience

As a small business, facing yet another unexpected headwind is frustrating—but your support and understanding mean the world to us. We’re committed to keeping you informed, being transparent about challenges, and most importantly, making sure your parcels arrive safely.

Thanks so much!