What does it mean when an item is on pre-order?
Some of our products are handmade in small batches, therefore we don’t always have them in stock. When an item is on pre-order, it means that the next batch hasn’t yet completed production, so it will take longer for us to ship it to you. When you purchase a pre-order item, you reserve it in the next batch and guarantee that you will receive it. If you wait until the item becomes available, you may miss out and have to wait until the next batch is ready.
How long will it take for my pre-order item to ship?
You can see the date that the item will be shipped on the pre-order item product page as well as below the product name in your shopping cart. That is the latest date that the item will ship, we will notify you if it becomes available sooner.
How can I tell if my pre-order item has been shipped?
If you log in to your T&M account (or create an account with the same e-mail address used to make the purchase) and navigate to your Orders page, you will see the status of each item in the order. Once the status is showing Fulfilled, it means the item has shipped. You will also receive e-mail notification to your account e-mail address.
What if I buy both pre-order and regular items at the same time?
You will pay for all the items when you place the order and we will ship all the items together on the pre-order ship date or once it becomes available. If you’d prefer not to wait, please place separate orders for regular and pre-order items.
If you’ve already placed a combined order and would like to request that your items ship sooner, please e-mail us at firstname.lastname@example.org and we will send you a separate invoice for the pre-order item shipping costs.
How can a pre-order item be sold out?
Since pre-order products are handmade in small batches, this means that we’ve sold out all the items in the upcoming batch. Once we have secured the next batch shipping date, we will open the item for pre-order again. Subscribe to our mailing list to be notified of product releases.